Feedback and Complaints
The Asthma Society of Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
We welcome both positive and negative feedback. Therefore we aim to ensure that:
It is as easy as possible to make a complaint;
We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
We treat it seriously whether it is made by telephone, letter, fax, email or in person;
We deal with it quickly and politely;
We respond accordingly - for example, with an explanation, or an apology where we have got things wrong and information on any action taken etc;
We learn from complaints, use them to improve, and monitor them at our Board.
If you have Feedback or a Complaint
If you do have a complaint about any aspect of our work, you can contact The Chief Executive Officer in writing or by telephone.
In the first instance, your complaint will be dealt with by our CEO. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
Write to:
The Chief Executive Officer
The Asthma Society of Ireland
42-43 Amiens Street
Dublin 1
Phone:
Tel: (01) 8178886
Email:
E: .(JavaScript must be enabled to view this email address)
W: http://www.asthmasociety.ie
Our office is open 5 days a week from 9.00am to 5.00pm and is closed between 1.00 and 2.00pm
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it in 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Asthma Society of Ireland’s Chairperson. The Chairperson will ensure that your appeal is considered at Board level and will respond within 4 weeks of this consideration by Board members.
